§ 34A-21. Courtesy and proper performance.

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User shall make citizen satisfaction a priority in using the right-of-way. User shall train its employees to be customer service-oriented and to positively and politely interact with citizens when dealing with issues pertaining to its facilities and related ground equipment in the right-of-way. User's employees shall be clean, courteous, efficient, and neat in appearance and committed to offering the highest quality of interaction with the public. If, in the opinion of the city manager or designee, user is not interacting in a positive and polite manner with citizens, the city manager may request User to take all remedial steps to conform to these standards.

( Ord. No. 2017-9964, § 2, 8-10-17 )

                    
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